Settlements
The settlements team calculates and makes payments to ancillary (balancing) service providers. Here, you can find the forms you will need to:
- Set up or change bank details with us
- Change a contact
- Change a reactive meter
- Find out about payment statements, estimates and invoicing.
If you are a new provider, download the new service provider guidance document.
How can we help you?
Here you can find links to explanations for payments, upcoming invoice dates, how to dispute your invoice and frequently asked questions.
Find out where Settlements sits within the provider journey, the impact of changes in service and billing data to the settlement process, and how to understand backing data.
Understanding payments
Backing data
These documents give more information about backing data:
Validating payments
Each month we will send reports to service providers to allow them to validate payments.
Preliminary statements and payment estimates
We will issue a preliminary statement of the ancillary services and a payment estimate by the eighth business day of the month after the service has been provided.
Final statements and self-bill invoices
We will issue a final statement for each ancillary service, along with the self-bill invoices, by the eighteenth business day of the month following the provision of the service.
System use charges
Find out about our charges:
Settlement takes place during the month after the one in which the service has been provided. For example, a service provided in March will be settled in April.
Preliminary statements do not include invoices, as there are no associated payments. The preliminary statement is an opportunity for providers to review our calculation of what they are owed, allowing time to raise a dispute before the creation of the final statement.
Ancillary services statement and payment dates PDF
Bank holidays
The following dates are non-business days and will affect statement and payment dates.
| 29/03/2024 | Good Friday |
| 01/04/2024 | Easter Monday |
| 06/05/2024 | May Day |
| 27/05/2024 | Spring bank holiday |
| 26/08/2024 | August bank holiday |
| 25/12/2024 | Christmas Day |
| 26/12/2024 | Boxing Day |
| 01/01/2025 | New Year's Day |
| 18/04/2025 | Good Friday |
| 21/04/2025 | Easter Monday |
| 05/05/2025 | May Day |
| 26/05/2025 | Spring bank holiday |
Find out how to raise a query or dispute and get forms to update your details with us.
How we manage change
If you are an ancillary services provider, it's important that you notify the Settlements team of changes to your service data or contact and billing details as soon as possible.
If there are changes or disruptions to your settlement-related data it can affect the accuracy and timeliness of invoices, backing data and payments.
Please notify us of any changes to your service data or contact and billing details so that we can update our systems. Either use the relevant form below or contact us at [email protected]
How to raise a dispute
If you have a query or dispute relating to payments, download the query and dispute submission template. Once complete, email it to [email protected]
Useful documents
Please use these forms if you need to send us (or update) your contact details, or have a query or dispute. Each form contains details of how to send them back to us.
Here you can find some FAQs relating to common Settlement queries. If you can’t find the answer to your question, please contact us and a member of the Settlements team will get back to you as soon as possible.
Please complete the New Service Provider Form and return to [email protected] along with one of the following pieces of banking evidence in a non-editable format, i.e. PDF or JPEG:
- Bank statement dated within the last six months
- Bank letter dated within the last six months
- Paying in slip
- Void cheque
Online banking screenshot dated within the last six months (this must include company name, internet address bar and date of login).
For further information on what we do while setting you up, please refer to the New Provider Guidance Document.
Please be aware that there is a 15 working day SLA for completion of New Service Provider set-ups.
Change of recipient details
Please complete and return the Change of Contact Details Form on a company headed PDF to [email protected].
Change of company name
Please complete the Change of Contact Details Form on a company headed PDF and also provide your Incorporation of a name change certificate from Companies House returning to [email protected].
Please complete and return the Change of Bank Details Form and return to [email protected] on a company headed PDF and along with one of the following pieces of banking evidence in a non-editable format, i.e. PDF or JPEG:
- Bank statement dated within the last six months
- Bank letter dated within the last six months
- Paying in slip
- Void cheque
- Online banking screenshot dated within the last six months (this must include company name, internet address bar and date of login)
Please complete and return the Change of Reactive Meter Form on a company headed PDF to [email protected].
Please complete and return the Payment Query and Dispute Submission Template to [email protected].
Please refer to the Payments calendar tab.
Please refer to the Payments calendar tab on the Settlements page
Please refer to the charges and payments tab on the Settlements page
Please refer to the How to supply your services page.
Please send an email, providing as much detail as possible, to the team at [email protected].
Unfortunately NGESO do not manage provision of this data, instead seek the information you require at Elexon portal.
See above embedded word document
Further enquiries
For settlements queries, get in touch with us:
Call: 01926 654611