Strategic priorities

Our existing commitments:

• We will work closely with the government, Ofgem and customers to develop final changes under the Review of Electricity Market Arrangements (REMA)
• We will enhance our modelling and provide recommendations to facilitate the electricity Capacity Market
• We will deliver the Early View for Winter and our Seasonal Outlook reports
• We will raise awareness to ensure industry preparedness and compliance with the new restoration standard
• We will enable operation of the system at zero carbon in 2025 and deliver on balancing services commitments
• We will work with distribution system operators (DSO) to enable efficient operational coordination and planning
• We will transform the customer experience to enhance the ease of doing business with us, including by delivering digital platforms that allow our customers to interface with us
• We will support developers to energise their schemes and to meet generation compliance obligations

Our new commitments:

• We will support the delivery of the Pathway to 2030 and Beyond 2030 network requirements and Clean Power to 2030
• We will produce our next study to assess longer-term resource adequacy in the 2030s, which is critical in understanding the risks for a decarbonised power system, it will include a new gas supply security assessment.
• We will implement our reformed connection process and work with network owners to deliver enhanced connections dates for customers with net zero aligned projects

Our existing commitments:

• We will provide a range of different, credible pathways to decarbonise our energy system by 2050
• We will develop our Data & Analytics platform and capabilities to enable high quality insights, advanced analytics and AI
• We will drive commonality and standardisation, and interoperability across network planning data

Our new commitments:

• We will work with government and customers to ensure security of supply through the 2020s and into the 2030s
• We will embed our new Resilience and Emergency Management roles to take a whole system perspective on system resilience and emergency response preparedness for Great Britain
• We will embed our new strategic planning roles in Centralised Strategic Network Planning (CSNP) along with further development of our new roles in Strategic Spatial Energy Planning (SSEP) and Regional Energy Strategic Planning (RESP)
• We will deliver the first NESO-led Gas Network Development Plan as part of CSNP
• We will engage with a broad range of customers so they can understand, input into plans and become advocates
• We will build a Geospatial Platform to enable location intelligence, eco-system and spatial modelling
• We will provide impartial advice, analysis and information to the government and Ofgem upon request, across the whole energy value chain, including generation, transmission and consumption of energy
• We will formally take on whole energy market strategy roles and drive action on gas market strategy
• We will co-create a flexibility strategy, helping unlock distributed flexibility potential and creating coherent markets

Our existing commitments:

• We will remain focused on optimising balancing costs by implementing our Balancing Costs Strategy out to 2030 and beyond
• We will open new opportunities and removing barriers for all market participants, reducing costs for consumers
• We will make our data available and open through our data portal
• We will create a Data Catalogue, which will provide visibility of Energy System Data across government, the regulator, and industry.
• We will deliver the technology modernisation needed to transform our control centre operations

Our new commitment:

• We will proactively explore, model and produce energy insights on topics which will be of most value to consumers, government and industry in driving forward progress on decarbonisation
• We will deliver a data sharing infrastructure pilot and minimum viable product
• We will launch the first tender for early competition in onshore electricity transmission networks

We will understand and balance the different needs of our customers to form meaningful partnerships.

We are committed to being a progressive and purpose-driven organisation, focused on delivering better, balanced outcomes at pace. We are proud of the central role we play in energy

in Great Britain, knowing that by working alongside our customers, we can achieve more together.

We will focus on understanding the needs of our customers and our impact on them, recognising that our decisions have consequences both in real time and in the future. We will engage with customers to share ideas and innovate, working together to deliver for Great Britain. We will invest in our relationships and create simpler experiences for customers, supported by clear standards of service, communication and action.

As one connected organisation, we will show up openly and consistently, ensuring our actions and decisions are seen as informed, considered and balanced. We are committed to having the best interests of the whole system and the whole of Great Britain in mind.

We will unlock the potential of technology and teamwork through a digital-first approach, enabling a future of seamless connectivity and innovation at pace.

Digitalisation across NESO and industry is crucial to our goals for a decarbonised energy system. We are building strong partnerships to create a unified digital ecosystem which encourages innovation. Our digital-first approach also allows us to adapt to evolving challenges. We are committed to continuous improvement and agility, and we will respond quickly to new developments and opportunities to integrate advanced technologies.

We are focused on accelerating the use of artificial intelligence (AI) and data sharing across industry for the benefit of energy consumers. This will enhance the efficiency of energy operations and ensure resilience against disruptions, helping secure our vision for clean, reliable and affordable energy.

By prioritising transparency and customer-focused solutions, we will empower consumers to actively participate in the energy transition. Our goal is to create an inclusive energy landscape where digitalisation benefits everyone.

We will invest in our people to ensure we’re prepared and empowered to embrace the opportunities of the future.

We are committed to attracting, retaining, and developing talented people with expertise across all energy sectors, ready to tackle the significant challenges that lie ahead. New technologies will accelerate progress and change, but it is our people who will lead us towards a sustainable future. They are at the centre of everything we do.

We will place a strong emphasis on the breadth of our skills. A comprehensive understanding of all parts of the energy system is crucial, including their interrelations and interactions. We will also ensure that our people build foundational skills in digital and data literacy, critical problem-solving, holistic thinking, and effective engagement. We are committed to being inclusive and nurturing talent from all backgrounds, creating a deep sense of belonging across the organisation.