Cookie policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
This website (neso.energy) is operated by National Energy System Operator Limited ("NESO", "us" or "we"). For more information about who we are, please see our What we do section.
Cookies
This website uses a technology called “cookies”. A cookie is a small file of information consisting of letters and numbers, which often includes an anonymous unique identifier, that is sent to your browser from a website's server and stored on your computer's hard drive, if your browser settings permit it. The next time you visit the website, this file may be sent back to the website. Cookies help NESO to provide you with a good experience when you browse the NESO website and also allows us to improve our site.
Changing your preferences and browser settings
When you use this website, NESO may set and access cookies (or have these cookies set and accessed) on your device as described below. If you do not agree to this use of cookies, you can adjust your browser settings to reject all cookies (each browser is different, so check the “Help” menu of your browser to learn how to do this). You can also find more information about cookies and how to disable them at: https://ico.org.uk/for-the-public/online/cookies and https://allaboutcookies.org/. Alternatively, you can choose not to use the website.
If you choose to reject all cookies by changing your preferences or your browser settings, this website and its features may not work in the same way or produce the same personalised experience. As your settings are specific to your device, if you use a different device, computer profile or browser you will have to tell us your preferences again. However, many NESO online services do not require that you accept cookies.
Please note that if you choose to continue with use of this website without taking any further action in relation to cookies, we will consider that you agree to the use of cookies as described below.
Opt-out schemes
There are opt-out schemes which allow you to opt-out from receiving targeted advertising from third parties who are members of those schemes:
- Network Advertising Initiative – Please visit http://www.networkadvertising.org/choices
- EDAA – Please visit http://www.youronlinechoices.eu for further information
You can find more information about cookies at: https://ico.org.uk/for-the-public/online/cookies/ and https://www.google.co.in/intl/en/policies/technologies/cookies/.
Use of Cookies
The NESO website uses the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. Without these cookies, our website may not function properly. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
NESO's Use of Cookies
When you use this website, cookies are set and accessed by or on behalf of NESO for a number of purposes, including to:
- access your information when you 'sign in' to the NESO website, so that we can provide you with customised content;
- identify you as a registered user of this website, so that you are able to use the site for its intended purpose(s) without having to re-enter your information each time you do so;
- keep track of preferences you specify while you are using NESO's services;
- estimate and report our total audience size and traffic;
- conduct research to improve NESO's content and services; and/or
- require you to re-enter your NESO password after a certain period of time has elapsed, to protect you against others accidentally accessing your account contents.
NESO does use cookies to target advertising and to share information with social networking sites or other services.
If you would like further information about the individual cookies we use on the NESO website, please see further detail about the exact cookies here.
Analytics cookies
In addition, NESO uses tools such as Google Analytics to help analyse how users use NESO websites. These analytical tools use cookies to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the analytics cookie about your use of any website (including your IP address) is transmitted to the analytics provider and used to evaluate and compile statistical reports about this use for NESO.
NESO will not (and will not allow any third party to) use the statistical analytics tool to track or collect any personally identifiable information about users of our sites and will not associate any data gathered by means of the providers’ statistical tool with any personally identifying information. Neither NESO nor our analytics providers will link, or seek to link, an IP address with the identity of a computer user.
Changes to this Cookie policy
From time to time, we may change this policy. If there is a significant change you will be asked to reconfirm your cookies preferences.
Contact us
We welcome feedback and are happy to answer any questions you may have about the cookies we use.
If you have any questions, comments or requests for more information, please contact us.
This cookie policy was last updated on 25 September 2024.