Domestic and homeowners

We don’t connect directly to homes or other domestic properties. If you are a domestic customer (for example, you own a home or another non-industrial property), you will need to contact your local distribution network (DNO) to find out whether your property is connected, or how to move your meter. You can find more information on this page.

Find your local DNO

Who is my energy supplier?

You can find details of your energy supplier on a recent energy bill. But if you don’t have a recent bill or you’ve just moved home and you’re not sure who supplies energy to your property you can find out by contacting your local electricity distribution company. Enter your postcode into the Energy Networks Association’s postcode search tool to find your distribution company and how to contact them. 

How do I get my property connected?

There are a number of reasons you may need to get a property connected to a new electricity supply or alter the connection to the mains:

  • You’re building a new property or business premises
  • You’ve moved to a new property and the electricity doesn’t work
  • You want to move your energy meter

To get your property connected, you’ll need to contact your local distribution network operator (DNO). DNOs own and operate the infrastructure that delivers power to your property. Enter your postcode into the Energy Networks Association’s postcode search tool to find your distribution company and how to contact them. 

What is my meter number?

Your Meter Point Administration Number (MPAN) is the unique identifier for your electricity supply point. You can find your MPAN on your electricity bill. But if you don’t have a bill contact your electricity supplier or your electricity distribution network operator (DNO), who can tell you.

How do I move my meter?

If your electricity meter is in a position that makes it difficult to take meter readings or you’re doing building work, you may need to have your meter moved. It’s illegal to move the meter yourself so contact your supplier in the first instance and they should be able to help you.