Contact Connections team
Please contact us if you have any questions at all. Whether you need help understanding part of the connections process, want to book a pre-application meeting, or just want to talk through your options, our team is on hand to help.
If you have queries relating to charging, codes and governance, or balancing and ancillary services, you can find the relevant contact details on this page.
Domestic and homeowners
We don’t connect directly to homes or other domestic properties. If you are a domestic customer (for example, you own a home or another non-industrial property), you will need to contact your local distribution network (DNO) to find out whether your property is connected, or how to move your meter. You can find more information on the domestic and homeowners page.
Connections Contract Team
For queries about a new or existing connection, please submit an enquiry through the Connections Portal.
Connections Charging Team
For more information about our charging methodologies and principles, or for specific charging enquiries, please submit an enquiry through the Connections Portal.
Connections Portal Team
For queries about the connections portal, please submit an enquiry through the Connections Portal.
Code Administrator
For more information about CUSC, SQSS and the Grid Code, please contact [email protected] or submit an enquiry through the Connections Portal.
Balancing Services
For more information about becoming a balancing service provider, please contact [email protected] or submit an enquiry through the Connections Portal.