Contact & Support
We aim to respond to all queries within 1 working day or inform you of the next steps we'll take within 5 working days of receiving the query.
Please contact our Capacity Market Agreement Management Team who will be happy to assist you with a query in relation to any of the below:
- Capacity Agreement Notices (CAN's)
- CAPEX
- CMU Transfers
- Component Updates
- Connection Agreements
- Construction Reports
- Demand Side Response (DSR)
- Emissions Milestones
- Extended Years Criteria
- Financial Commitment Milestone (FCM)
- Location Changes
- Substantial Completion Milestone (SCM)
- Satisfactory Performance Days (SPD's)
- Security Interest
- Secondary Trade Execution
- Terminations
01926 655300 Option 2
Please contact our Capacity Market Prequalification Team who will be happy to assist you with a query in relation to any of the below:
- Company Registration
- Company and User Management
- Credit Cover
- Emissions Milestones
- Prequalification guidance / applications / submissions
- Prequalification emissions requirements
- Price Maker / Taker Memorandum
- Planning Consent
- Secondary Trading – Entrant application and Trades
- Tier 1 Disputes
01926 655300 Option 1
If you have a query in relation to Contracts for Difference, please contact our CfD Team who will be happy to assist you further:
01926 655300 Option 3
Opening Times:
Monday to Friday: 9am to 4pm
If you have a query in relation to auctions, please contact our Capacity Market Auction Team who will be happy to assist you further:
01926 655300