Connection Applications Update

Following the connections application pause announced on 15 January to support the wider Connections Reform process, we have received 374 new applications or modification applications in the two-week period following, ahead of the pause starting on 29 January.

More than half of these were received in the final 48 hours before the pause started, representing an unprecedented volume of applications in such a short period. We continue to work with network partners to process fully completed applications received by 29 January.

If you submitted a complete application and made your payment by 12 February, we’ll be in touch by 21 February to confirm your application status.

Our team is now focused on processing applications and will be unable to provide further clarity before 21 February. If you have any urgent queries, please contact our customer service team at box.customerservice@nationalenergyso.com

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